Drop down ButtonDrop down Button< ££ >Teaser Link Arrowco2

Customer Reviews.

service

5

Answer to one is for all questions

11 January 2019

service

4

Good to be able to book a time, less hanging around.pleased with service and car was valeted.

11 January 2019

sales

5

Knowledgeable sales staff and friendly approach all questions answered with assurance.

10 January 2019

service

5

Very helpful, prompt getting back to us and efficient car pick up and drop off

10 January 2019

sales

5

Very good service

09 January 2019

service

5

Very helpful staff

08 January 2019

service

5

My car was in for MOT, which was done in the agreed timescales, and my car was cleaned inside and out before it was returned

02 January 2019

service

2

Had to wait 5 weeks for an appointment, by which time my mot had expired. Loan car had an insurance fee attached which should have been covered by mini. Cronky old Nissan Juke with 33k miles on it. If I bring in a mini I expect a mini as a loan car.

02 January 2019

sales

5

Everything about the purchase was a pleasure

02 January 2019

service

5

Very efficient from reception to service staff

27 December 2018

service

4

Seemed ok

27 December 2018

sales

5

From the beginning of my trip to mini to leaving with my new car I have felt looked after. I have also received emails asking how I’m getting on. A great team and a fantastic car !

27 December 2018

service

3.5

Satisfied with Service & MOT

24 December 2018

service

4

Had to pay for insurance of courtesy car but staff were professional and helpful

23 December 2018

sales

5

Experienced, professional, friendly and helpful staff who know the product very well.

22 December 2018

service

5

Clear and friendly and professional

21 December 2018

service

5

They did everything I asked for quickly and efficiently and returned my car cleaned inside and out.

20 December 2018

service

5

Perfect service they collect my car and drop it off when all the works are completely hassle free perfect service

19 December 2018

sales

5

Service was excellent and I also enjoyed the emails leading up to delivery of my new car. Car arrived earlier than expected too! And of course I am over the moon with the vehicle!

18 December 2018

service

2

I was not happy with the quote of £1500 for "bodywork damage". This amounted to some very light scratching which was easily removed with T-Cut scratch remover. I am very glad I took a look before giving the go-ahead.

18 December 2018

sales

5

Couldn’t have been more helpful and obliging with a customer in a hurry . Everything was done to let us collect the car ASAP and the young sales lady , Kayleigh rang to check all was okay the next day .

16 December 2018

sales

5

So helpful

13 December 2018

sales

5

Staff at Banstead are great.

13 December 2018

service

4

I had an explanation of why the 12v socket fuse kept blowing which i felt was rather condescending and showed an ignorance of the subject.

13 December 2018

service

1

Was told it would be 90 minutes, took 150 minutes. No apologies or updates. Had not recorded to look at central locking (mentioned when booking) attitude of staff was poor. Difficult to get appointment, had to wait 3 weeks for any mini dealer slot

13 December 2018

sales

5

Mini at Banstead was friendly, respectful and professional.

13 December 2018

service

4

graham explained what would be done

12 December 2018

service

3

The service was done with the provision of a courtesy car. However, it could not be completed because pads for the JCW were not held in stock. I have to repeat the process in 3 weeks time to complete the service, which is less than ideal planning

10 December 2018

service

1

Dropping the car involved 30 minute wait.Work not completed; some faults still exist.Cannot connect the phones to Car & requested help.Have phoned Cooper Banstead 3 times including request a call from the service manager. Still no one phoned back.

08 December 2018

service

5

car was booked in for brake fluid change and i waited and car received a courtesy wash and valet in time quoted

08 December 2018

service

5

The video showing what was found is a good idea

07 December 2018

sales

5

They delivered and promised on time and kept me informed.

05 December 2018

service

5

There again you explained what you had done, what needed doing in the near future and reminded us of our MOT. This with other useful information was well appreciated.

05 December 2018

service

5

Good service and the best valet service I’ve had in any mini service centre

03 December 2018

service

1.5

Had to argue regarding whether work was carried out under warranty. Inexpensive repair, but it was principle. PAID FOR TRACKING TO BE FIXED + 2 TYRES IN APRIL... now 6 months later the valve has corroded off?!

03 December 2018

service

5

Repairs done on time Price

30 November 2018

service

3

1st booking was for a short while-you-wait service, timed for 1/2 term. I arrived to be told that it was actually a major service that would take 2.5-3 hours.I rebooked.2nd booking, having taken time off work they hadn't got me as a while-you-wait.

22 November 2018

service

1.5

Dropped my car off at 8 am for a simple oil change and filter. Had to wait for the car till gone 6 pm.Also the recall work that it was booked in for didn’t happen. Garage had run out of parts.

20 November 2018

service

2

Again, no valet of the car, and trying to make me pay £270 for something I don’t even need

20 November 2018

service

5

As above, I have no complaints.

19 November 2018

service

5

MOT failure was fixed free of charge as agreed when I purchased the car a year ago.

17 November 2018

service

4

Outlined options, called as he said he would.

15 November 2018

service

5

Good customer service

15 November 2018

sales

5

Relatively straightforward transaction. The bow on the car was a nice touch.

14 November 2018

service

5

The car was done and ready on time

13 November 2018

service

2

collected my car, there was a lot to be fixed with the car. there was no quote for the work. When I collected it, the member of staff said my service book had never been completed. It had only been serviced with mini. Car was also not very clean

13 November 2018

service

4

I had a slight query on the health check,was told someone would phone me back but it has never happened

13 November 2018

service

5

The staff at Cooper Banstead were warm & welcoming. I felt I received excellent customer service.

09 November 2018

sales

5

Our salesman Jordan Green was just a really nice person to deal with. He know exactly how to pitch the sale, and didn't apply pressure.

07 November 2018

service

2

my current Mini is my fourth all of which I have bought from you, this was my first service as not done 9k miles yet, only issue was my washers not working and the filter had to be removed as told blocked, and this I had to pay for, I was not happy.