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Customer Reviews.

service

4

Very friendly and efficient but bit of a wait to drop off/pick up car

13 March 2019

service

5

I couldn't of been more satisfied

09 March 2019

service

5

MOT and service completed whilst I waited.

07 March 2019

service

2

Ell was very helpful

05 March 2019

service

5

Vic and the service team were 100% great

04 March 2019

service

2

Problem not resolved, some of which I understand, disappointing the same.

04 March 2019

service

4

Happy with the service and staff. I knocked 1star off because I thought my car would be done in the morning but it wasn't ready until early evening.

04 March 2019

service

1

My 2 year old car (12,000mile) was serviced, it was decided that 2 brake pads needed fitting. They cost £280 and took 6 days to fit. I was told I had been given a discount from the original cost of ~£300. The assistant didn't know original quote.

03 March 2019

service

2

The MOT for my Mini was booked on the system but the workshop did not have a worksheet. This resulted in my car being squeezed in which I was grateful for , however not enough time for the complimentary wash or to replace the cover inside the boot.

03 March 2019

sales

5

Great service and care from Jordan. Very attentive and engaging. Good follow up service too

02 March 2019

service

5

Because I am

02 March 2019

sales

5

I have always been very satisfied with my treatment at this depot.

25 February 2019

service

5

Job done as required

25 February 2019

service

4

Despite the fact that Mini technical did not appear to have a fix for the problem it was sorted out by the Banstead team

24 February 2019

service

1

Buying a new car you should receive a perfect car with no imperfections. We are still waiting for that.

22 February 2019

service

5

Effective customer care.

21 February 2019

service

4

After one week my car had a warning light- quickly booked in and battery investigated however when picked up my mini it was in a holly bush and covered in a thin layer of white fluff ( my car is black).

21 February 2019

sales

5

Friendly, helpful

21 February 2019

service

4

The service is good but unfortunately the people who you discuss your car with do not have sufficient knowledge. It appears they are process driven.

20 February 2019

service

3

I also wanted some minor things for the car and found the parts department to be worse than useless and any orders are hand written in a book and then forgotten. This is 20019 !!

18 February 2019

service

5

The service was great added personal touches for me that I request before collection and held on to the car for a long time as it was a birthday present

18 February 2019

service

1

As above, the communication as been disgusting, inappropriate and rude

15 February 2019

service

5

The technical staff even provide a video of the underside of the car with technical comment.

08 February 2019

service

4

Did everything I needed. Shame the part I needed wasn't available so I had to bring car back again

08 February 2019

service

3

Long waiting for appointment

08 February 2019

service

5

Very precise and thorough

07 February 2019

service

3.5

Service was easy to book, helpful pick up and drop off service. I did ask to book in for the bonnet stripe to be repaired but this was not booked in and to be scheduled for another date. Car was returned with almost no fuel which I found unusual

04 February 2019

service

4

Jordan green was excellent

03 February 2019

service

3

Car was brought in for a new tyre to be fitted, which was done fine. The chrome trim around one of the tail lights was loose. I asked if it could be taken off and put back on properly as it has been loose since new. No effort was made to put it right

22 January 2019

service

5

Answer to one is for all questions

11 January 2019

service

4

Good to be able to book a time, less hanging around.pleased with service and car was valeted.

11 January 2019

sales

5

Knowledgeable sales staff and friendly approach all questions answered with assurance.

10 January 2019

service

5

Very helpful, prompt getting back to us and efficient car pick up and drop off

10 January 2019

sales

5

Very good service

09 January 2019

service

5

Very helpful staff

08 January 2019

sales

5

Everything about the purchase was a pleasure

02 January 2019

service

5

My car was in for MOT, which was done in the agreed timescales, and my car was cleaned inside and out before it was returned

02 January 2019

service

2

Had to wait 5 weeks for an appointment, by which time my mot had expired. Loan car had an insurance fee attached which should have been covered by mini. Cronky old Nissan Juke with 33k miles on it. If I bring in a mini I expect a mini as a loan car.

02 January 2019

sales

5

From the beginning of my trip to mini to leaving with my new car I have felt looked after. I have also received emails asking how I’m getting on. A great team and a fantastic car !

27 December 2018

service

5

Very efficient from reception to service staff

27 December 2018

service

4

Seemed ok

27 December 2018

service

3.5

Satisfied with Service & MOT

24 December 2018

service

4

Had to pay for insurance of courtesy car but staff were professional and helpful